Our free Jira Cloud site axionlabhq.atlassian.net was deactivated for inactivity and now shows "data will be permanently deleted soon." We were actively using it. Could an Atlassian staff member help reactivate/restore it, or point me to the correct reactivation flow before the retention window closes? I can share the org ID and deactivation request ID privately if needed. Thank you.
axionlabhq.atlassian.net
Hi,
Please reach out to atlassian support direct : https://www.atlassian.com/company/contact/purchasing-licensing#/
You can also do a chat, a ticket can created for you as well.
Hi @Viswanathan Ramachandran ,
I raise your post directly to official support.
Hope it helps
Hello @AxionLab Support
Welcome to the Atlassian community.
If it has been less than 15 days since deactivation you should be able to self-serve to reactivate it.
Log in to https://admin.atlassian.com/billing
Select the Billing Account for the subscription.
Click the Subscriptions option on the left.
Click the Inactive tab on the right.
Find the subscription for your site in the list.
Click the Reactivate button.
If you get a pop-up telling you to contact Atlassian, or if it has been more than 14 days then definitely follow the steps provided by @Viswanathan Ramachandran
I wrote an article about the timeline for Free subscription deactivation which you may find informative for the future:
Atlassian Jira/JSM/Confluence Free Tier Inactivity & Data Deletion Timeline
Hi @AxionLab Support
I looked into this and can confirm that your subscription has been successfully reactivated following the request you made (CA-4207890). You should now have full access to your site and data again.
To prevent future deactivations:
Maintain Activity: Free plan sites are subject to deactivation after extended periods of inactivity. Regularly logging in will keep the site active.
Monitor Admin Emails: Ensure your site administrator's email is current, as we send multiple warnings before any deactivation occurs.
Policy Details: You can review our full policy on inactive sites Track storage and move data across apps | Atlassian Support.
If you have any further issues accessing your data, please refer to ticket CA-4207890 when contacting support.
Best,Samuil
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