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want to disable 2FA without Atlassian account password*

John Wong_xq3i00

I think I enabled 2FA before. I cannot login Confluence now and I want to disable 2FA. But I forgot Atlassian account password. What can I do?

Accepted answers

Arkadiusz Wroblewski

Hello @John Wong

Thats your private account or managed by organisation ?

Best,

Arek🤠

Marc -Devoteam-

Hi @John Wong

Contact the administrator of the instance you want to login to to disable @FA on your account.

If this is on your private account and you don't know the password, then take the next steps

Open a browser in Incognito/Private mode (this is important to ensure you aren't automatically logged into the suspended account).
Go to the Atlassian Support: Pricing, Billing, & Licensing | Atlassian.
Under How can we help you?, select Your Account
Under Choose a topic, select Login Issues.
Fill in the details.

If the message box isn't visible, click on “Need more help?” to make the description field and submit button appear.

In your description, please explain the situation and include a link to this forum post so the agent has all the context.

All comments

Arkadiusz Wroblewski

Hello @John Wong

Thats your private account or managed by organisation ?

Best,

Arek🤠

Marc -Devoteam-

Hi @John Wong

Contact the administrator of the instance you want to login to to disable @FA on your account.

If this is on your private account and you don't know the password, then take the next steps

Open a browser in Incognito/Private mode (this is important to ensure you aren't automatically logged into the suspended account).
Go to the Atlassian Support: Pricing, Billing, & Licensing | Atlassian.
Under How can we help you?, select Your Account
Under Choose a topic, select Login Issues.
Fill in the details.

If the message box isn't visible, click on “Need more help?” to make the description field and submit button appear.

In your description, please explain the situation and include a link to this forum post so the agent has all the context.

John Wong_xq3i00

Hi Arek,

How do I know private or organization? Thanks

Regards,

John

John Wong_xq3i00

cannot find "How can we help you? " and " How can we help you?" in the Atlassian Support: Pricing, Billing, & Licensing | Atlassian. site. any idea?

Arkadiusz Wroblewski

Trust me, you can

Arkadiusz Wroblewski

@John Wong

@Marc -Devoteam- pointed you in the right direction. Either that's your own private account, or if it's a work account and managed by your IT, your administrator can reset your 2FA.

John Wong_xq3i00

Hi Arek,

My administrator said he has no right to reset my 2FA.

John

John Wong_xq3i00

I can find it. Thanks,

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