My account is unavailable but doesn't show as deactivated

Question

I had a login to your account message earlier this month, which I did.

However, I now can't get back into the account, it gives me a "Your Atlassian Cloud site is currently unavailable", message.

I have checked the Confluence uptime and it's all working.

The URL gets a green tick when I went to log a support ticket (and ended up here).

Not sure how to resolve it.

Arkadiusz Wroblewski · Answer

Hello and Welcome to Atlassian Community @Gordon Bradford

This morning, multiple products had problems, so your access may have been impacted from that.

Atlassian Status

Now everything looks operational.

Best,

Arek🤠

Gordon Bradford_m7m2ra · Answer

@Ollie Guan

Thanks for the response.

It's a free plan (personal space). I am Org Admin but no, I can't see it under the space.

I had a warning to log into the space, to keep it alive, but I did that. That was about 3 weeks ago, but doesn't seem to exist anymore?

Ollie Guan · Answer

Hi @Gordon Bradford ,

Are you on a Free plan or a paid plan (Standard/Premium)?

Are you an Org Admin? Can you see the site listed under "Products" at admin.atlassian.com?

When was the last time you or a teammate successfully logged in and performed an action? Has it been more than 4 months?