Not able to Create Site

Question

Getting following error while trying to Create a Site after signing up, could you please help

Varun Chillamcharla · Answer

Hello Surojit,

Try a different browser or incognito window, in case something local (extension, cached session) is interfering

If it keeps failing, use the "contact support" link right there in the error message and reference your Trace ID (393a29e4dd7e4cfab3e2f0a6f5bda294), that lets Atlassian look up exactly what failed on their backend, which the Community can't do

Since there's a specific trace ID attached, Support is really your fastest path if a retry doesn't work, this isn't something you can fix on your end

Fabian Lim · Answer

Hi @Surojit Mondal

Most likely something is down in the back end.  I would wait and try to create the site later.

Regards,

Fabian

Tansu Akdeniz · Answer

Hi @Surojit Mondal

* Please try in different browser and incognito mode.
* Disable browser extensions.
* Change the network, try vpn connection temporarily.
* Check this page if there is an ongoing incident: https://status.atlassian.com/

If problem persists, please contact Atlassian support team with Trace ID via https://support.atlassian.com/contact/#/  If it is inaccessible for you, please try submitting a ticket through this page instead: Atlassian Contact – Purchasing & Licensing