Urgent: Escalation Required – Organization Migration & Unresolved Tickets

Question

Hello,

I am writing to urgently escalate an ongoing issue regarding our organization migration. I have been attempting to reach support for over a month and currently have two open tickets regarding this matter, neither of which has received a response.

Unfortunately, the automated AI assistant has been unable to assist and simply directs me to open additional tickets.

We need to merge our organizations as soon as possible. Could a senior support representative or account manager please contact me directly via phone or email to help us facilitate this migration?

Unresolved Ticket Numbers:

* Ticket #1: PA-208000

* Ticket #2: PA-208294

Maksym Liutyi · Answer

Hi @Tyson Storozuk

I understand this issue must be frustrating for you. I've created a support ticket on your behalf - JST-1344926. Please keep an eye on your email for updates, and we're here to help you through this.

Best regards,
Maksym

Arkadiusz Wroblewski · Answer

Hello @Tyson Storozuk

I requested assistance for you. An Atlassian team member will respond within 2 business days.

That's all we can do as community members.

Best,

Arek 🤠