Whenever I press the "i" key while editing a page in confluence the triple dot menu opens, this means that: * The keyboard focus is removed from the editing region meaning that anything I type after that "i" is lost * When I press space at the end of the word I am typing it does some random action * I need to use the mouse to get focus back to the editing region so I can continue typing the word I'm writing. This makes the base functionality of Confluence - adding and editing pages - impossible to use. I've reloaded the page multiple times and cleared my cache, nothing fixes this. How do I turn this behaviour off?

nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Why does the triple dot menu open when I press the "i" key WHILE EDITING A PAGE?

Julian Calaby

Whenever I press the "i" key while editing a page in confluence the triple dot menu opens, this means that:

The keyboard focus is removed from the editing region meaning that anything I type after that "i" is lost
When I press space at the end of the word I am typing it does some random action
I need to use the mouse to get focus back to the editing region so I can continue typing the word I'm writing.

This makes the base functionality of Confluence - adding and editing pages - impossible to use.

I've reloaded the page multiple times and cleared my cache, nothing fixes this.

How do I turn this behaviour off?

Accepted answers

Daniel M.

Hey all, this is Daniel from Confluence Support.

If you are still facing this issue make sure you report it here in our Bug ticket: https://jira.atlassian.com/browse/CONFCLOUD-84937 or create a support ticket with us.

We are currently looking at this issue.

Thanks!

Daniel M.

All comments

Julian Calaby

A temporary solution that unblocks me for right now is just deleting the triple dot menu using developer tools, but obviously that doesn't actually solve the problem.

How does a bug like this pass QA?

Ajay _view26_

Hi @Julian Calaby

Can you try on a different browser? If it only happens in one browser, that narrows it down to a browser-level or extension-level issue rather than Confluence itself.

Julian Calaby

I'm using an up-to-date Chrome and the issue happens when the only extension I'm using that modifies the page is switched off.

The only other browser I have on my work computer is Firefox and Google login to an Atlassian account is broken so I can't test it there.

I'm a web developer, so I've tried to debug this and it's definitively an issue in the page's Javascript, for some reason, some shortcuts are incorrectly scoped so they trigger while editing.

Brant Schroeder

@Julian Calaby Have you tried clearing your browsers cache to see if that resolves the issue?

Julian Calaby

> I've reloaded the page multiple times and cleared my cache, nothing fixes this.

Obviously.

Romain Barreau

Hello,

I noticed that in reading mode, the Ctrl + Shift + R shortcut is activated when pressing only the R key.

It appears that the keyboard modifiers (Ctrl and Shift) are being ignored and that R alone triggers the action. This seems to be related to the same root cause as the issue reported with the "I" key.

Could you please check this issue?

Thank you.

Dariusz Ghaemi

I am experiencing the same issue, when can we expect the fix? It's impossible to write or edit a document right now.

Marc -Devoteam-

Hi @Julian Calaby

I have tried to replicate this, but I can't.

Editing a page in Confluence, using "e" and then pressing "i" gives me an "i".

Is there some keyboard shortcut in your system setting, triggering an action?

I tried multiple Confluence instances and browsers.

Alex_mnun9w

Hi - Experiencing the same issue here with the "i" opening the triple dot menu on a page or a livedoc (not on a when writing on a whiteboard)

I'm on Brave browser FYI

Alex_mnun9w

tried it on Firefox, clean cache : same issue

Alex_mnun9w

an I (uppercase) does not open the menu

Alex_mnun9w

writing an "i" in a comment while editing the page does not open the menu

csannicolas

Having the same issue. Disabling shortcuts solves it but it still needs to be fixed.

Click the ? help menu, choose Keyboard shortcuts, and uncheck the Enable general shortcuts box.

What a crazy bug.

Marc -Devoteam-

@Alex and @csannicolas

Do you have browser plugins active like add-blockers, I can't recreate this behaviour.

When does this exactly happen, typing text plain on the page or in a table, macro, etc...

"i" is also no a shortcut in the keyboard shortcuts.

Are you on Windows or Mac?

Do you have function added to "i" within system settings?

I even create a clean user profile on my mac and this behaviour is not triggered.

Romain Barreau

Even in inPrivate mode I have the behavior. Test done on chrome and Edge, it's the same.

Romain Barreau

NB : There is no add-on in InPrivate mode.

Logan Bittner

+1, pressing "i" while typing opens the "..." menu for me on the latest Chrome (MacOS), making Confluence nearly unusable.

Daniel M.

Hey all, this is Daniel from Confluence Support.

If you are still facing this issue make sure you report it here in our Bug ticket: https://jira.atlassian.com/browse/CONFCLOUD-84937 or create a support ticket with us.

We are currently looking at this issue.

Thanks!

Daniel M.

Jessica_j1vjtw

Hello @Julian Calaby and everyone reporting this issue on this thread.

Thank you for bringing this to our attention.

We wanted to keep you updated that although we couldn't replicate it on some of our test sites, we could notice not only reports here from you, but from some other similar reports, where it could be seen the behavior mentioned.

This is being worked on already and tracked internally and also reported here on our bug report created recently:

Pressing "i" key opens the "More actions" menu while editing a Confluence page

Feel free to watch the bug report for further updates on it.

Thank you for your patience and understanding on this one!

Regards,
Jessica

Julian Calaby

Confirmed, the plugin identified in that ticket: Markdown Importer for Confluence Cloud was the cause of this and uninstalling it fixed the issue.

I also note it was recently updated, despite being an old version, so that's why this suddenly happened.

I am still slightly mystified as to why this is the cause of this issue, surely a plugin shouldn't be able to break fundamental functionality like this.

Thanks!

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