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How to reopen a sprint? no show in the sprint report pull down?

Sandy LEE_xxkg3d

Hi,

one of my sprint was closed automatically last week. I don't know how it happened. I checked the history, it was done by aonmyous. Does it means the system did it automatically? I have set up any auto completed sprint, then the sprint was disappeared in the backlog nor dashboard.

I'd like to get it back by reopen the sprint, but I cannot find it in sprint report anymore, not appear for selection in the pull down.

Anyone could help?

Sandy

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Trudy P Claspill

Hello @Sandy LEE

Welcome to the Atlassian community.

What type of Space does this concern? Click the ... button next to the space name and tell us what the last two lines in the pop-up say. Example:

Screenshot 2026-08-17 at 6.42.41 PM.png

Is this a Jira instance you set up yourself, or one set up by somebody else who granted you access to it?

Do other users have access to this Jira instance and the affected Space?

The tags on your post indicate you are using a Free Jira subscription. Is that accurate?

Where are you seeing the information that the sprint was closed by Anonymous? Can you provide a screen image of that?

Sandy LEE_xxkg3d

Hi Trudy,

Mine is Team-managed. I set it up for my team to use. Yes, we are using free version.

i don't know who did this actually. i am thinking i have set the auto complete in the sprint.

Trudy P Claspill

Hello @Sandy LEE

According to my research with Chrome Gemini if you configure a sprint to automatically complete and specify that incomplete issues should move to a New Sprint then the issue history will show the update of the sprint field being done by Anonymous.

I have to wait another 30 minutes for this to actually happen with a sprint I just started, to confirm Gemini's response is correct.

Trudy P Claspill

I have confirmed the behaviour above - when a sprint is set to automatically complete and move the incomplete issues to a new or the next sprint, then the change in the issue Sprint field is shown as done by the Anonymous user.

Where are you looking for the that closed sprint? I am able to see the automatically closed sprint in the burndown and burnup reports' Sprint selection lists. Can you provide a screen image of what you see?

Andrey - Guenov Labs

Adding to Trudy's diagnosis (which matches what I've seen — auto-complete writes the Sprint field change as Anonymous), here's the part that answers your actual question:

You can't reopen a completed sprint in Jira Cloud. There's no UI action for it in team-managed or company-managed spaces, and the Agile REST API won't transition a sprint from closed back to active either. Once it's closed, it's closed. The recovery path is to create a new sprint and move the work items into it — which means cycle 48's burndown history stays as-is, but the work itself isn't lost.

To find the items even though the report dropdown won't list the sprint, use JQL from the search screen rather than the reports:

sprint = "cycle 48"

or, if the name doesn't resolve:

sprint in closedSprints() ORDER BY created DESC

That queries the Sprint field directly and will return the items regardless of what the report selector shows you. If items come back, the sprint and its associations still exist — it's the report picker that's not surfacing it, not the data that's gone.

On the picker itself: the burndown's sprint list is scoped to the board you're viewing, so it's worth confirming you're on the same board cycle 48 belonged to. If the JQL above returns nothing at all, that's a different problem and worth saying so — it would mean the items were moved off the sprint entirely, not just that the sprint closed.

To stop this recurring: the auto-complete setting is on the sprint itself, not the board — when you start a sprint, the end date plus "complete sprint automatically" is what fires it. If you'd rather close sprints deliberately, leave that unticked and close them by hand at your review.

Trudy P Claspill

Hello @Andrey - Guenov Labs

You stated:

You can't reopen a completed sprint in Jira Cloud. There's no UI action for it in team-managed or company-managed spaces,

This is untrue.

Here is a screenshot showing a completed sprint in a Company managed Software project, and as you can see Reopen sprint is available from the ellipsis button.

Screenshot 2026-08-18 at 9.52.13 PM.png

And here is a screen image from a Team-managed Software project showing the same thing. This specific sprint was auto-completed.

Screenshot 2026-08-18 at 9.55.14 PM.png

Sandy LEE_xxkg3d

I tried to report sprint, but that was completed manually rather than closed by system. This time was completed by system, it seems no way back.

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