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Unable to Delete Issue in Company-Managed Business Space on Jira Cloud Free Plan

selcuk alimdar

I think I did everything to enable me to delete issues.

I verified my domain via Google Workspace. My account is a managed acoount.

I confirmed I have permission to delete an issue.

Here is other settings screenshots:

Screenshot 2026-08-16 at 18.18.58.png Screenshot 2026-08-16 at 18.17.55.png Screenshot 2026-08-16 at 18.24.06.png Screenshot 2026-08-16 at 18.23.49.png

Accepted answers

Walter Buggenhout

Hi @selcuk alimdar,

From the screenshot you shared, it seems you migrated your data from another Jira instance.

As @Victor Law - Ricksoft rightly points out, the administrator role in your space does not automatically grant you delete issues permission. This is a separate permission in the permission scheme that needs to be granted explicitly.

Since you indicate being on a free plan, you won't be able to do that (as a free plan does not allow editing permissions).

As others have mentioned, first of all verify if you really have the explicit delete issues (work items) permission. That is currently not clear from the screenshots you shared.
If you are on a paid subscription, update that permission, or - if you are on a free plan - start a trial of a paid plan first and then update the permission. Revert to the free plan after you did that.

Hope this helps!

All comments

Tinker Fadoua

@selcuk alimdar

Under Space Role - Who is in the administrators group please?

Victor Law - Ricksoft

HI @selcuk alimdar

Administering a Jira space/project doesn't automatically permit you to delete Jira work items/issues in the Company-managed space.

Please review the permission scheme and ensure that the project role you belong to has the Delete issues permission.

https://confluence.atlassian.com/servicedeskcloud/permissions-for-company-managed-projects-1097175962.html#Permissionsforcompanymanagedprojects-Issuepermissions

Thank you.

IcherakAmmouche

Hello,

Have you checked in permission helper if you can delete that issue, and if not, what are the failed conditions ?

Walter Buggenhout

Hi @selcuk alimdar,

From the screenshot you shared, it seems you migrated your data from another Jira instance.

Since you indicate being on a free plan, you won't be able to do that (as a free plan does not allow editing permissions).

As others have mentioned, first of all verify if you really have the explicit delete issues (work items) permission. That is currently not clear from the screenshots you shared.
If you are on a paid subscription, update that permission, or - if you are on a free plan - start a trial of a paid plan first and then update the permission. Revert to the free plan after you did that.

Hope this helps!

selcuk alimdar

Yes, it says I have permission.

selcuk alimdar

thanks @Walter Buggenhout your suggestion worked out: if you are on a free plan - start a trial of a paid plan first and then update the permission. Revert to the free plan after you did that.

Tinker Fadoua

I see you fixed your issue

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