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Certain users cant get access to a new JIRA space

Iskren Plashkov

Hello everyone!

Recently I created a new JIRA space in my organization, however I can only add very few people in it. The rest do not receive the invitation email and cant access the space's backlog, board etc. when given the URL link directly.

Can anybody share some ideas how to resolve this ?

Thanks in advance!

Accepted answers

Nikola Perisic

Welcome @Iskren Plashkov

Did you double check that you have invited users from the User management part, not from the Jira space itself?

All comments

Eyüp Firat

Hi @Iskren Plashkov

you can only give access to space when the person has a license to jira itself

Were those people Already added to jira as user through admin.atlassian.com?

Nikola Perisic

Welcome @Iskren Plashkov

Did you double check that you have invited users from the User management part, not from the Jira space itself?

Iskren Plashkov

Hi @Nikola Perisic

I did it via : Space Settings -> Access

How exactly can I navigate to the User Management part you are referring to ?

Nikola Perisic

Hello @Iskren Plashkov

You either need to be at least site admin privileges for this. You can access it when you click on the cog at the far right side near your avatar then look for User management. If you don't see this, this means that you are not the site admin. You should ask someone who is a site admin to invite these users instead or to grant you the site admin access.

Iskren Plashkov

This worked, thank you very much !

It turned out I did not have complete admin privileges, but it is all fixed now that I have.

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