How to stop Jira tickets previews in Slack

Question

Hi, I want to know if there is a way or configuration to stop opening the Jira ticket preview in slack and just open my ticket in my browser?

I hate those previews because they are so slow and not showing all the information like in the web version. Also it's so annoying because they fail loading sometimes and just it's making me clicking more things instead of just clicking in my jira ticket link and opening in the web browser.

I already revoke my Jira - Slack integration and they are still working. I need to make them stop.

Jason Clement_aiu7e6 · Answer

I found one thing that helps a bit.  If you click on the ... menu for More Actions in the top right corner of the Jira preview card in Slack, you can change the default setting for Clicking Jira Cloud Previews to Opens in Browser instead of Opens in Slack so at least you can reliably jump to the browser with one click, but it doesn't address the visual clutter.

Jason Clement_aiu7e6 · Answer

That only half works.  It stops distracting previews from being shown.  But now if I paste a Jira URL into slack it still "intercepts" it and displays it as a useless summary of the ticket instead of showing the URL.  And when I click on it in a posted message it fails to open it in the browser, instead trying and failing to open it inside slack which I would NEVER want.  Furthermore this obscures the URL itself so you have no idea what you're clicking on - a security risk.  The only way around it is after posting a link to JIRA you remember to right click on it and select Display As URL.  While I understand some coworkers might like the JIRA integration in slack, I find it nothing but a visually confusing mess that wastes my time and causes needless extra clicks.  Very frustrating to not be able to turn it off easily.

Jean Horn_xw9psj · Answer

Hello there! 👋 Welcome to the Atlassian Community!

Dealing with too many automatic link previews cluttering up your active Slack channels can definitely be a bit distracting. I completely understand why you'd want to streamline that view!

Yes, it is possible! You can manage or disable Jira link previews (unfurls) directly inside Slack using a simple command.

Step-by-Step Guide

To disable ticket previews for a specific Slack channel:

* Open the Slack channel where you want to disable the previews.
* Type and send the following command in the message box: /jira unfurl
* An interactive prompt will pop up. Select the option to turn off / disable automatic unfurling for that channel.

Tip: If you ever change your mind and want the previews back, simply run the /jira unfurl command again to re-enable them.

Important Notes & Best Practices

* Channel-Specific: This setting applies on a per-channel basis. If you want to disable previews in multiple channels, you will need to run the command in each one individually.
* Permissions: You must have permission to manage the Jira integration within that specific Slack channel to run integration commands.
* Alternative Options: If you are looking for advanced control across the entire workspace or wish to customize notification triggers, check your integration settings via Apps > Jira Cloud in Slack, or explore dedicated Slack integration apps on the Atlassian Marketplace.

Hope this helps clean up your chat view! Give it a try, and let me know if you run into any issues. If this answer resolved your question, feel free to mark it as Accept Answer so other community members can find it easily! 🚀