Transition Issue Status based on Reporter

Question

Currently we have an approval status baked into our workflow, and users are not able to work on tasks that have not been approved.  I need issues created by various managers (1-2 people specifically) to be defaulted to this approved status to help streamline the process for them.  Any insight?

Luis Ribeiro2 · Answer

Hi,

No, its not available in on-demand.

I didn't notice that so my "comment" w'ont work in this case.

thx

John Morrone · Answer

Can this be used by an on demand instance?

Luis Ribeiro2 · Answer

Hi Amber,

if I undersootd you correctly you want that issues created by reporter A or B to go "directly" to a approved state.

I'm not remember anything that gives you that direct flow, but you can have something simillar with:

https://confluence.atlassian.com/display/JIRA/Jelly+Tags

https://confluence.atlassian.com/display/JIRA/Jelly+Escalation

Setting a service to run a jelly script i na given period of time ( secounds) that would catch any issue in Open state createb by "managers" and automatly make the transition of the issues to the state you need.

Regards,