Accidental "Cancel" transition due to its placement next to "Start task Progress"

Violetta Klintsova

Hello,

I'd like to report what I believe is a usability issue in Jira's workflow transition menu.

The Cancel transition is placed directly below Start task Progress. Since these two actions are adjacent, it's easy to accidentally click Cancel instead of Start task Progress, especially when working quickly.

Because Cancel is a significant workflow action, an accidental click can unintentionally move an issue to the Cancelled status, requiring additional work to recover.

Suggestion:

• Add a confirmation dialog before executing the Cancel transition.
• Alternatively, separate destructive transitions from regular workflow actions (for example, by placing them in a different section, adding more spacing, or using a different visual style).

Has anyone else experienced this issue? Is there an existing feature request for adding a confirmation step to workflow transitions such as Cancel?

I've attached a screenshot illustrating the current menu layout.

Brandon Viertel

Morning @Violetta Klintsova ,

There is no native "confirm transition" block for transitions, but you could map a screen to that transition so that it doesn't automatically just transition the work item: https://support.atlassian.com/jira-cloud-administration/docs/map-a-screen-to-a-workflow-transition

The screen would then pop up when "Cancel" is selected, including "Ok" and "Cancel" (to the Cancel). The screen would need to be created and you could include system/custom Jira fields on that screen, maybe like a manual "I acknowledge this move".

Thanks!

Brandon