How an ex-employee can raise a ticket on Jira post exit? Is there any mechanism it can be configured for ticket creation for ex-employees without providing complete service desk creation?
Hi @Priya Chakraborty
Can you provide some more context, the user left the compnny, or another function.
If this user needs to still be able to raise issues, grant the user a customer license and add him to the customers on the required JSM portal
Hello @Marc -Devoteam- Thankyou so much for the response.
My query regarding support for ex-employees. Currently, if a former employee has any post-exit queries, such as Full & Final settlement concerns, service letter requests, or background verification requirements, they generally reach out via email. However, managing and tracking these email requests, along with monitoring their progress, can sometimes be challenging.
I wanted to check whether there is a mechanism through which ex-employees can raise a GPS Jira ticket without being granted access to internal applications, policies, or service desk platforms that were available to them during their employment.
For example, would it be possible to implement a solution such as:
Any guidance on available options or best practices would be greatly appreciated.
Thanks & Regards
Priya
Have a JSM space with a portal in place.
service-request-management - how-it-works
You can't use normal Jira spaces for this as this would require the user to have a license.
Hello
Could you please help me understand what is meant by this? I read it in one of the forums.
Regards
This is a paid 3rd party solution from the Atlassian Marketplace.
This is an app developed by a 3rd party.
This is based that a user has a Jira license, and this is not what you want. You only want them to raise a ticket.
Use a service management space for these kind of processes.
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