Hello,
we have configured the Jira Cloud Microsoft 365 Copilot connector, based on this documentation: https://learn.microsoft.com/en-us/microsoft-365/copilot/connectors/jira-cloud-deployment. We have configured the "Only people with access to this data source" access level for this connector. Everything on the Jira side is configured correctly; our service account has "Administer Jira" and "Browse users and groups roles" assigned, a custom app with the described scopes is set up too, and the user UPN and email are the same. Other connector settings, like sync, are left at their default values. Our connection is up and running, and data is crawled according to the visible status in M365 admin > Copilot > Connectors, but we still have some user access issues. Some users can't access/ask about work items that they have access to in Jira via Copilot; they get "this item does not exist" or "I don't have access to this data" responses. The issue is random; users see some of the work items they have access to, while others do not - there is no discernible pattern here, and there are individual users for whom everything works flawlessly (e.g., for me). Users reporting the issue have the correct access permissions for Jira and their work items; they are able to access them manually.
Has anyone else encountered this problem and knows how to fix it?
