I've recently returned to Jira after some time away and noticed a few changes. The "Issues" settings now seem to be called Work items: When I created a new Company-managed project a few days ago, I noticed that the Story work type was duplicated. Both entries had exactly the same name, icon, description and edit page, so I assumed one was a duplicate and deleted the second one. My questions are: * Is it expected to have two Story work types in a fresh Jira Cloud instance, or is this a bug? * I also noticed that the Story icon is now blue, just like Task. If I remember correctly, Story used to have a green icon. Is this part of the recent UI redesign? Current icon: Previous documentation still shows Story in green: https://www.atlassian.com/agile/project-management/epics-stories-themes I didn't create any custom work types manually. I'm the site administrator, and this happened immediately after creating the project. Has anyone else experienced this?

nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Duplicate Story work types in a new Company-managed project

wammo studio

I've recently returned to Jira after some time away and noticed a few changes.

The "Issues" settings now seem to be called Work items:

When I created a new Company-managed project a few days ago, I noticed that the Story work type was duplicated.

Both entries had exactly the same name, icon, description and edit page, so I assumed one was a duplicate and deleted the second one.

My questions are:

Is it expected to have two Story work types in a fresh Jira Cloud instance, or is this a bug?
I also noticed that the Story icon is now blue, just like Task. If I remember correctly, Story used to have a green icon. Is this part of the recent UI redesign?

Current icon:

Previous documentation still shows Story in green:

https://www.atlassian.com/agile/project-management/epics-stories-themes

I didn't create any custom work types manually. I'm the site administrator, and this happened immediately after creating the project.

Has anyone else experienced this?

Accepted answers

All comments

Marc -Devoteam-

Hi @wammo studio

There can't be work item type with the same name.

It could be the old (existing) type had a trailing space.

Gor Greyan

Hi @wammo studio

The change from Issues to Work items is expected and is part of Atlassian's ongoing terminology update.
https://support.atlassian.com/jira-software-cloud/docs/what-is-a-work-item

Regarding the Story icon, Atlassian has been gradually rolling out a refreshed icon set across Jira Cloud. I checked, but it is green there, so it is also strange.

https://www.atlassian.com/software/jira/guides/issues/overview?#what-are-work%20item-types

However, I'm not aware of it being expected for a newly created company-managed project to contain two identical Story work types. I also couldn't find an existing JAC issue describing this behavior.

Could you check and inform whether the duplicate appeared under Jira settings -> Work items -> Work types, or only within that specific project?

wammo studio

Hi @Gor Greyan, thanks for your reply.

The duplicate appeared under Jira settings → Work items → Work types, not only in the project.

I compared both entries before deleting one. They had the same name ("Story"), the same description and the same icon. I also checked the names and didn't notice any trailing spaces or other visible differences.

This is a fresh Jira Cloud instance that I created a few days ago, so I was surprised to see two identical Story work types.

wammo studio

Hi @Marc -Devoteam-, thanks for your reply.
Both entries looked identical in the UI (same name, description and icon), and this was on a brand new Jira Cloud instance.

Gor Greyan

Hi @wammo studio

Thanks for confirming. That's certainly interesting.

I think the next step would be to raise a support ticket with Atlassian. They can verify whether this occurred during site provisioning or whether there was an unexpected inconsistency in the work type configuration.

If Support confirms it's a product issue, they'll usually link it to an existing JAC ticket or create a new one. I'd be interested to hear what they find.

wammo studio

I'll just change the icon manually. It's not a big issue, so I don't want to waste your time on it.

I was asking because I thought it might be part of Jira's recent changes.

Thanks for everything.

Marc -Devoteam-

Hi @wammo studio

As @Gor Greyan mentions, you could raise this with Atlassian.

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

jira

cloud

jira-cloud