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Epic panel text wrap removal breaks function

Guy Chapman_4ofaoa

A recent update to the Jira Cloud UI has removed text wrap from the Epic summary (title) that is dislaied in the left-nav, Epic panel that can be enabled in the Backlog area of a board.

This has a significant negative impact on usability - or to put it another way, for Epics with more than a short title, it's totally unusable any more.

Before - Epic title text wrapped in the left panel so it was readable

After - if Epic title is longer than about 21 characters, it is truncated

...sure, we all strive for nice brief Epic titles but there are scenarios where this is not the case, with this new UI change, the function of the Epic Panel is almost completely trashed.

Accepted answers

All comments

Germán Morales

Hi @Guy Chapman , welcome to the Atlassian Community!

You're not missing a documented setting. Jira Cloud lets users show or hide the Epic panel, change the backlog density and choose which fields appear on cards, but there is no supported control to restore text wrapping or resize how Epic summaries are displayed in that panel.

For now, expand the Epic and select View details to read the complete summary. Placing a short identifying phrase at the beginning of each Epic summary may reduce the impact, but it is only a workaround for the usability problem shown in your screenshots.

Your before-and-after comparison provides clear evidence for reporting this change. Atlassian's Jira Cloud help guidance recommends submitting unexpected behavior as a bug, or an intentional interface change as a suggestion. I could not find a public ticket for this exact Epic-panel behavior, so include both screenshots, when the change first appeared and confirmation that the same summaries wrapped correctly before the update.

Tomislav Tobijas

@Guy Chapman we've just created a new feature request for this > see JRACLOUD-99047: Display full epic summary in the Epic Panel in the backlog section. 👈

NICOLE NICHTER

@Tomislav Tobijas Thank you so much for opening an item for this. Several folks in our org have also expressed dissatisfaction with this change. The ticket shows as a "suggestion" and in the backlog. Since this was a recent change that is causing significant friction, should this be prioritized differently/higher?

Tomislav Tobijas

@NICOLE NICHTER hmm... maybe. I just reached out to the official support team and they raised the request. 😅

I am not sure how the product team prioritizes stuff in the backlog, but what I could probably say is that I'd recommend voting on this and leaving comment(s) with suggestions.

I just know how to get them to raise a ticket fast (note that I cannot either edit this nor do any changes), everything else is up to official support or the product team.

Guy Chapman_4ofaoa

Yes, thanks for raising that rerquest @Tomislav Tobijas. It's clearly a regression from a recent release more than a new feature request but whatever works to get the attention of someone behind the Atlassian firewall :-)

Steve Crotty

This is not a good change. We didn't like the short title/long title switch and now we are limited to 2 word epic titles to tell epics apart in the board and can't use any prefixes. Please consider reverting or options for both these changes.

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