SSO for Jira Sevice Managment

Question

My org now has guard. I have set up the SSO authentication policy in Atlassian user admin and added users into it.

Does mean that those users will now be able to use SSO to log into the help desk portal or is there another step.

I have set the portal to open under channel access and given test users service desk users permission in atlassian admin.

The reason I am asking is that I seem to get mixed results from users trying to log in.

Marc -Devoteam- · Answer

Hi @Luke Verheyden

No you don't have to do the setup agian.

This is described it you use this KB and don't have this setup yet, as this a prerequisite.

Luke Verheyden · Answer

Only reason I ask is ive seen this menu in jira apps admin asking to set up SSO. But SSO is already set up in altlassian admin settings with everyone already assigned to that authentication policy.

It seems strange to ask me to set it up again?

Marc -Devoteam- · Answer

Hi @Luke Verheyden

See /user-provisioning-and-saml-single-sign-on-for-jira-service-management-customers if this relates to uses with a Jira account.

If this is for portal customers only, then this is differetn, see configure-saml-single-sign-on-for-portal-only-customers