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Unable to Contact Billing Support: The "Submit" Button Is Missing

sara_victor

Hello,

I'm having an issue. I want to contact the billing support team, but after filling out the support form, there is no "Submit" button, so I can't send my request.

I also tried reporting this as a bug to technical support, but I only receive automated AI responses. I can't find any way to reach a human representative or get a response to my support ticket.

Does anyone have any ideas or know how to solve this? Thank you in advance for your help.

Accepted answers

Arkadiusz Wroblewski

Hello @sara_victor

You identified as a Product Admin, which doesn't automatically grant Billing Admin access. Atlassian's current billing system mainly gives Billing Admins control, with Organization and Site Admins having restricted billing permissions.

Please ask a Billing, Organization, or Site Admin associated with the subscription to submit the request using their account.

Also did you tried Browser related steps ? Incognito Window? Other browser?

https://www.atlassian.com/company/contact/purchasing-licensing

Best,

Arek 🤠

All comments

Arkadiusz Wroblewski

Hello @sara_victor

Please ask a Billing, Organization, or Site Admin associated with the subscription to submit the request using their account.

Also did you tried Browser related steps ? Incognito Window? Other browser?

https://www.atlassian.com/company/contact/purchasing-licensing

Best,

Arek 🤠

Tinker Fadoua

@sara_victor

If problem persists let us know so we can request Atlassian's assistance .

sara_victor

I am an admin on the plateform, you can see the screenshot. I have tried using another computer and a different browser. I contacted technical support to report the issue, but I still haven't received a response

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