Can't log into organization, only overall Atlassian but not specific Jira.

Question

When I try to log into my organization's Jira, i keep getting stuck in a repeated loop of being unable to verify my identity. I get the emailed verification code, but still am unable to be verified. I am not sure how to get back to the automatically logged in state I was in a few weeks ago. But now I can't even access the projects I am on because I can't log into the organization specific Jira.

I have also somehow been locked out of the MFA app, so the only way I can verify is through email and IDK how to fix the MFA either.

I also can't make an actual customer support Jira ticket bc apparently my account is basic and doesn't have that option...

Tinker Fadoua · Answer

Welcome to the Atlassian Community @Tarra McGuire

* Is the problem still persisting?
* Did you try to clear your cookies?
* Did you try from a different browser?

By answering these questions you will help us in the troubleshooting steps

Best,

Fadoua

Marc -Devoteam- · Answer

Hi @Tarra McGuire

It might that you have more then one account or there is a wrong mail address linked to your account.

Here on the portal we can't grant access to instances. This is a public community forum for users of Atlassian product to help each other, but we can't access instances or grant access to instances.

Not even official Atlassian Support will honour such a request.

You will need to contact an admin of the instance or the IT department of the company the instance belongs to.