Our Jira workflow now includes an approval step. Is there a way to approve a Jira issue directly from Microsoft Teams?
I know this has been supported for Jira Service Management (JSM), but I'm specifically asking about standard Jira Software issues.
Hi @Phương Hoàng Thị MaiWelcome to the Atlassian Community!
As far as I'm aware, this isn't supported natively for standard Jira Software approvals.
The ability to approve directly from Microsoft Teams is currently available for Jira Service Management approval requests. For Jira Software workflows, I couldn't find any Atlassian documentation indicating that approvals can be completed directly from Teams.
That said, if you're open to a custom solution, it is possible to build one. For example, you could use:Microsoft Power Automate or a Teams bot to present Approve/Reject actions and call the Jira REST API to transition the issue.
I did that solution on our Jira Data Center, using Power Automate, to send Jira SM approval to the approver, and they can approve/reject the ticket directly from Teams.
Hi there, we looked into this exact thing a while ago, so a couple of notes on top of the Power Automate idea.
If what you really need is for approvers to notice faster, you don't have to build anything. A Jira Automation rule (work item transitioned → Send Microsoft Teams message, using a Teams Workflows webhook) can drop an "approval needed" message with a link in the channel. People click through and approve in Jira, and the decision stays in the history where auditors expect it.
If they have to click Approve inside Teams itself, then yes, it's the Power Automate route. One gotcha we hit: the call to Jira runs as whoever owns the connection, so the work item history shows that account, not the person who clicked. If anyone ever asks "who approved this?", write the real approver into a field or a comment as part of the flow.
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