Can't delete account during Standard plan free trial

松本ゆかり_マツモトユカリ_

I'm no longer using this account and would like to delete it, but I'm unable to do so.

I'm currently in the free trial period of the Standard plan, and when I try to delete my account, I get the following message:

• User is last billing admin of a transaction account that has one or more active entitlements.
• User is last billing admin of a transaction account that has one or more non-cancelled subscriptions.

I also tried switching to the Free plan first, but that didn't solve the problem either.

Any advice on how to resolve this would be appreciated.

Trudy P Claspill

Hello @松本ゆかり_マツモトユカリ_ 

Welcome to the Atlassian community.

You must cancel all your product subscriptions first.

https://support.atlassian.com/subscriptions-and-billing/docs/cancel-a-subscription/

Or make another user the billing administrator and have that person removed your Billing Administrator access.