Unable to connect Bitbucket, Microsoft Teams or Slack to Jira spaces.

Robin van der Velden

Hi!

I've just created a completely new Atlassian site for a new startup company. I opened Jira and created a new Space. Everything works fine up to this point. When I try to connect a Bitbucket repository, it navigates me to the "DVCS Accounts" page. I press "Link Bitbucket Cloud workspace" and get this error:

When I try to connect it from the Bitbucket side instead (Workspace settings → Atlassian integrations → Jira), it throws this error: "Unable to connect. A Jira admin needs to remove the connection in Jira before you can connect via Bitbucket." But nothing shows up under DVCS Accounts in Jira to remove.

Also, under Jira Space settings → Apps, I usually see 'Microsoft Teams Integration' and 'Slack integration' listed as available apps on my other (slightly older) sites. These two are completely missing on this new site. See screenshot:

I already tried resetting the site by creating a second empty site, backing it up, and restoring that backup onto this broken site; hoping it would wipe and fix the app configuration. This did not resolve the issue.

 

It feels like something went wrong during site provisioning, like some default app installations never registered. Does anyone have suggestions on how to fix this? I really would like to keep my site's (sub)domain.

 

Thanks in advance!

Mirek

Hi @Robin van der Velden 

Based on everything you've described, I don't think the Bitbucket error is the root cause.

The fact that:

DVCS Accounts doesn't contain any existing connection to remove, Slack and Microsoft Teams integrations are missing entirely from the Space Apps page on a brand-new site and the same behavior persists even after recreating/restoring the site, suggests that this may be an issue with how the site was provisioned rather than a problem with any individual integration.

I always recommend checking Connected App to confirm that all expected Jira system apps and integrations are present and enabled. If as you mention anything appears to be missing there it would further point to a site provisioning issue.

At this stage, I'd recommend opening an Atlassian Support ticket. Since this is a new Cloud site and multiple built-in integrations appear to be unavailable, this is likely something that needs to be investigated on the backend rather than something that can be resolved through Jira configuration alone.