Not able to import a csv file

Question

I am trying to import a csv file from our old system and the user guide says there should be an option - Select 'Administration' > 'System' > 'Import & Export' > 'External System Import' > 'Comma-separated values (CSV)'. But all I am seeing is Administration' > 'System' > 'Jira Import'.

I am logged in as admin. Please help!

Craig Barr · Answer

Thanks.

Importing CSV into JIRA via the direct URL doesn't seem to allow for mapping to the following JIRA fields

- Parent ID

- Issue ID

- Component(s)

- Time Spent

I would expect these fields to be available because they are common JIRA fields and are in the documentation for the CSV Importer.

Has anyone else had this issue?

Priya Gopinath · Answer

Thanks, all. I am able to access it thro' the url.

LuziaL · Answer

Yeah,

For JIRA OnDemand just Atlassian is System Administrator - hence there are some hidden  features.

The CSV importer, for example, is only accessible through the direct url.