Automation for work type changes

Jens Prokoph

Hello everyone,

I’d like to set up an automation. When the ‘Work Type’ is changed in a ticket, the ‘Request Type’ in the ‘Work Item view’ should also be automatically updated to reflect the only possible scenario.
Currently:
I change it manually, but it doesn’t update in the ‘Work Item view’ and is displayed in red.
Has anyone done this before, or can anyone tell me how to do it

Nikola Perisic

Hello @Jens Prokoph 

Each request type is tied to its work item type. If you are changing the work item type, all of the statuses would also be changed as well. This is considered as moving of a work item. It will also ask you which Request type needs to be applied. See the picture below.

In automation, you don't have a trigger when the work item is being changed to other work item type.