Lost our only organization/site admin — need admin access restored (Cloud)

Said Gonzalez

We have lost access to the only organization/site admin for our Atlassian Cloud organization, and no admin can currently reach the org. I'd like an Atlassian staff member to reach out so I can verify ownership privately.

 

What happened: an accidental sign-in via "Continue with Google" using a secondary Google address triggered an email-change / new-registration flow. Afterward, our original admin account:

- can still log in (password valid) but is now empty — no products and no admin role;

- when opening our Cloud site, shows "You have already requested access";

- at admin.atlassian.com, redirects to "Create organization" (no organization visible).

 

The secondary address only shows "check your inbox to finish registration" (it is not a real account).

 

Could an Atlassian staff member contact me privately? I will share the exact site URL, the affected admin account, and domain-ownership proof through a private channel. Please do not create or rely on the new secondary account.

 

Thank you.

Maksym Liutyi

Hi @Said Gonzalez

I’m sorry to hear you’re having trouble getting into your account. Because account access involves verifying your identity and handling sensitive information (like your email or security settings), we cannot troubleshoot this in a public forum. To keep your account secure, we need to move this to a private conversation with our Support team.

Please take these steps to get help:

• Visit our Support portal.

• If you can't log in to the portal, select "Unable to log in" from the options provided.

• Provide the email address associated with the account you're trying to access and add a link to this Forum post.

Our support teams will work with you 1:1 to verify your ownership of the account and restore your access.