Frustrated - Lost all of my data due to account deletion

Question

I am incredibly frustrated. I had a ton of information for my project that must have been deleted. With a free account there is no way to actually connect with a support agent and so hence why I have to post here. I have had some family medical challenges recently and so there has been some inactivity for about 1 month. I really need my account restored. Also, I didn't receive any notification about a deletion.

Anastasiia Dimnych · Answer

Hi @Brian Peschke,

I am so sorry to hear you’re having trouble accessing your data. I know how important this information is to your team, and I want to help you get some clarity on what’s happening.

Because this involves your specific account, site history, and communications involving private data, we need to move this to a secure environment where our Customer Advocate team can investigate.

Please take these steps now:

Create a ticket with our Customer Advocate team through the Atlassian Support Portal

Select Other and skip the Provide the related URL, SEN, EN or invoice number (if applicable) if you don’t have this information

Describe your request and add a link to this Forum post

A note on our Free plan policy:
To ensure we’re providing the best experience for active teams, Atlassian has a policy for deactivated sites, see more details here.

We typically send several email warnings to the site administrators before this happens.

Once a site is deleted due to inactivity, the data is generally not recoverable.

However, our Customer Advocates can look into your specific account to see if the site was deactivated for a different reason or if there is any path forward for recovery. Please reach out to them via the link above so they can give you a definitive answer based on your site’s history.

Best,

Anastasiia

Trudy P Claspill · Answer

Hello @Brian Peschke

I am sorry for your difficulties.

I wrote an article recently on the topic of Free subscriptions being deactivated due to inactivity.

Atlassian Jira/JSM/Confluence Free Tier Inactivity & Data Deletion Timeline

To get an authoritative answer about the status of your data going to Atlassian Support: Pricing, Billing, & Licensing | Atlassian is the right path.

Once you are there select Your account and Reactivate a subscription. There should be a Submit button below the other fields.

Brian Peschke · Answer

Thank you...nothing there to reactivate. As for the billing support link...it only offers an AI chat and basically tells me sorry it's most likely permanently deleted. There is no way I see how to connect with an Atlassian human.