Urgent: Confluence has been deactivated due to inactivity – how can I prevent permanent deletion of

Question

Hello Atlassian Community,

I am the administrator of the Atlassian Cloud site:

https://rajentrivedisoftware.atlassian.net

Our Confluence Cloud has been deactivated due to inactivity.

When I open Confluence, I receive the following message:

"Confluence has been deactivated. Your Confluence Cloud subscription has been deactivated due to inactivity, and the data will be permanently deleted soon."

Additional details:
- I am the site administrator.
- Jira Free is still active.
- Confluence no longer appears under Billing.
- When I try to add Confluence again, I receive "Unable to add app."

We have important documentation stored in Confluence and want to prevent permanent deletion.

Could an Atlassian team member please advise:
1. Is the data still recoverable?
2. How can I stop the scheduled deletion?
3. Can Confluence be restored to the existing site?

Thank you.

Barbara Szczesniak · Accepted Answer

@Rajen Trivedi Please refer to this article from @Trudy P Claspill for information on the timing and what you can do to save your data: https://community.atlassian.com/forums/Jira-articles/Atlassian-Jira-JSM-Confluence-Free-Tier-Inactivity-amp-Data/ba-p/3251237

Rajen Trivedi · Accepted Answer

Thank you so much, @Barbara Szczesniak and @Dave Mathijs!

Your guidance was incredibly helpful. We followed your recommendations, referred to @Trudy P Claspill's article, contacted Atlassian Support, and successfully reactivated our Confluence before the data was permanently deleted.

We truly appreciate your quick responses and the time you took to help. Thank you all for your support!