Reactivate Confluence Free space

Roman S_yc0h50

Hello, community.

I had a free confluence space with important data and yesterday it was deactivated because of inactivity. Could I or support restore my data?

p.s. cannot write to support because it's free account

p.p.s. don't have 'reactivate-subscription' option, there are no subscriptions in my billing (https://support.atlassian.com/subscriptions-and-billing/docs/reactivate-a-subscription/)

 

Site details:

• Site URL: medical333.atlassian.net

• Product: Confluence Cloud

Thank you.

Best regards.

Trudy P Claspill

Hello @Roman S 

If it was deactivated only yesterday you can try reactivating it yourself.

Go the https://admin.atlassian.com/billing

Select your billing account

Select the Subscriptions page

Click the Inactive tab

Find the Confluence site that was deactivated and click the Reactivate button.

Alternately you can reach out the the Atlassian Billing, Licensing, Pricing Support team.

 

For future reference I recently published an article about Free subscription deactivation due to inactivity. You can find that here:

Atlassian Jira/JSM/Confluence Free Tier Inactivity & Data Deletion Timeline