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Enable assigning from board view

Ben Mathews_7vuhk9

When using board view, I can see the person assigned to an item but cannot reassign it.

Example:
I have a team mate called Cason. If I click the assignee and type 'cas' into search, I only get 'Unassigned' and 'Automatic' as options.

If I open the item and do the same in the side panel, I see Cason as an available assignee.

Do I need to configure the available assignees somewhere?

Accepted answers

Gabriela - LeanZero

Turns out you don't need to configure anything. This is a known Jira quirk, not your setup. The assignee picker on a board card and the one inside the issue detail are two different code paths on different user-search backends, so the card one can come up empty (only Unassigned and Automatic) while the detail one finds Cason fine. Atlassian has it logged as AI-1080.

For now, assign from the issue detail / side panel, like you found works. Clearing your Jira site data and cookies in the browser sometimes wakes the card picker back up too.

One thing would pin it down though: is this a multi-project board, and is the failing card in a different project than the one where Cason shows as assignable? A board spanning projects can empty out the card picker on its own, and that one you can fix on your side.

All comments

Duc Thang TRAN

Hello @Ben Mathews

Make sure your quick filter is not set to you

Hope this can help :=)

Gabriela - LeanZero

Quick filters only change which cards show on the board, not who appears in the assignee list, so that one's a red herring. And it's very likely not a Browse Users permission gap either. If it were, the side panel wouldn't find Cason for you, and it does.

So the lookup itself works. The board's inline picker is behaving differently from the issue view, and that usually traces back to the board's scope. Is this board pulling from more than one project? And is it team-managed or company-managed? The inline picker and the detail view can resolve assignable users differently when a card's project doesn't line up with the board it's shown on.

Gabriela - LeanZero

For now, assign from the issue detail / side panel, like you found works. Clearing your Jira site data and cookies in the browser sometimes wakes the card picker back up too.

Ben Mathews_7vuhk9

Hi - It's a single project, team-managed board. I think our setup is probably about as out-of-the-box as it can be!

It seems to be working for me today so maybe has been fixed!

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