We are trying to add Confluence to our existing Jira Cloud site (ryze-group.atlassian.net) so both products live on one site, instead of on two separate sites/orgs. When we do this via Administration > Add app > Confluence > Use an existing site > Add, we consistently get:
Unable to add app. This can happen when a site is behind on payments. Try reviewing Atlassian Administration, and if you are still having trouble contact support.
What we have already ruled out:
- Billing: the org Billing preview shows no overdue invoices, everything on Free plan, no holds.
- Domain conflict: we have a second org with a separate Confluence site, but neither org has a verified domain, so it is not a domain-claim clash.
- Creating a brand new site with Confluence works fine (no error) - it is specifically adding Confluence to this existing site that fails.
Has anyone run into this and found a fix? Would rather not stand up a duplicate site if avoidable.
UPDATE - RESOLVED: Atlassian Billing and Licensing support confirmed via live chat that there used to be a Confluence subscription under this site that had been canceled and deleted back in February, which left it unable to accept a new Confluence subscription. They reactivated it under the Free plan and it now works. Posting here in case anyone else runs into the same error for the same reason.
