Why have some of my images disappeared and why is the Add Image, Video, or File tool grayed-out?

Question

I'm editing the second release of a document I first "published" almost 13 months ago. By "published," I mean saved to PDF and gave to engineering to make available for customers through our application's Help menu.

Yesterday, when I opened the source file, the Add Images. Video, or File tool was grayed-out in the toolbar of the document I'm updating, but perfectly visible in other documents I'm working on:

After we checked my permission settings (and changed nothing), the tool magically came back and I added four images. When I went back to the Confluence source file today, the new images were gone:

I would appreciate any guidance anyone could offer on the missing tool and/or the missing images (the two issues MUST be related.)

Thanks,

Davis Smith

davis.smith · Answer

Yes, I've been wasting time hoping someone else had run into the problem. I'll enter the ticket now.

Again, thanks for your much appreciated input.

Arkadiusz Wroblewski · Answer

I understand you but why you havent wroten an Ticket ?

Problem is, if thats some kind of backend Bug, Community won´t be able to solve it.

You should try to Adress that to support.atlassian.com

davis.smith · Answer

Thank you, Arek. I genuinely appreciate your response, even though it didn't solve my problem.

What I DON'T appreciate is Atlassian's insistence that I mark your suggestion as the correct answer to my problem without providing an easily visible option to say that I still need help. I'm certain your answer is correct in most situations, just not mine. Atlassian needs to get it through their heads that life isn't all sunshine and roses. I need help and they are decidedly NOT providing it. Instead, they just want to hear how wonderful and magnificent their product is. Confluence IS wonderful; I truly like using it EXCEPT on those few occasions when I run into problems, because ATLASSIAN DOES NOT PROVIDE GREAT, GOOD, OR EVEN MINIMALLY PASSABLE CUSTOMER SERVICE. I've said it before and I'll keep saying it until it changes; Atlassian only cares about customers until they have our money; then we're on our own.

Thanks for letting me vent. Maybe they heard. (I'm not holding my breath.)

Again, thanks, Arek.