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Actions triggered by a button in a workflow are executed twice

Jader Peixoto Volkmer_r5c09o

Hi all,

I need some help.

I created a button in a workflow to perform (From Any Status to Any Status).

I called the transition (button) Remever Acessos (Remove Acesses).

When the agent click on this button there are triggered some actions to open tickets in another project:

So, we are facing some problems related to this rule, tickets are created twice in the other project. The same ticket as the button was clicked twice. Thiniking to avoid this behavior I used a custom field Botão On/Off as a flag. This is, in the first time the user click the button and the action was performed, the Botão On/Off is set to ON. So, on the next time, the button has no effect.

On more information is that the email sent in the end of the flow was been sent only once, there is no duplicated email. So, I suggest there is something wrong with the Create Issue action.

Could you help?

Tks.

Jader

Accepted answers

All comments

John Funk

Hi Jader - If you check the audit log for the rule, do you see if it executed twice or not?

Is there another automation this is executing an auto transition that would trigger this rule?

Jader Peixoto Volkmer_r5c09o

Hi John,

In the audit log is showing it is executed twice:

It looks like some strange that the tickets have the same ID in the audit log. But look the linked issues we can see different ticket IDs.

Jader Peixoto Volkmer_r5c09o

Hi Mikael,

thanks, it explain the duplicated tickets in audit log.

But the problem persists. I still have the creation of two tickets in each "Create Issue" command. And it only happens using the action button. I have the same actions in another point of the workflow and it works Ok.

Is there any relationship from where I am starting the action?

John Funk

So, I don't think you answered by other question. Is there another rule that executes that auto transitions the work item to this status?

If not, is the box checked for the rule that says to allow it to execute from another rule? It is on the Rule Details page.

Jader Peixoto Volkmer_r5c09o

Hi all,

I think I found a solution for this particular case.

In the begining, the trigger, I test the Botão ON/OFF flag created to not allow execution of the flow. This flag was already there but was set at the final of the flow.

So, instead of set this flag at the end of the flow, I set to ON at the begining, and the first results was good.

The first executions of the flow show good results and no duplicated actions.

I will keep monitoring, but would like to thank you for your help and contribution.

Rds

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