Hi all — running into an odd permissions issue and hoping someone's experienced this/ hopefully fixed this before. I'm on Jira Cloud with a Free plan and am set up as an Organization Admin. I am trying to install Mria CRM from the Atlassian Marketplace but continue to receive the below error: "We're unable to install this app. You need to be an admin to install apps. If you think you should have access, contact support or try again sometime." What I've already checked: * Confirmed Org Admin status in admin.atlassian.com * Org Admin should automatically carry Site Admin permissions per Atlassian's docs, so this shouldn't be a role issue * Tried logging out/back in and an incognito window — same error * Payment method is on file My working theory is this might be related to Free plan not having full user roles/permission schemes, which could be interfering with how the Marketplace install flow checks admin status. Has anyone else on a Free plan run into this, or know a workaround short of upgrading to Standard? Happy to provide more details/screenshots if helpful.

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Org Admin blocked from installing Marketplace app on Free plan ("You need to be an admin")

Stuart Maeder

Hi all — running into an odd permissions issue and hoping someone's experienced this/ hopefully fixed this before.

I'm on Jira Cloud with a Free plan and am set up as an Organization Admin.

I am trying to install Mria CRM from the Atlassian Marketplace but continue to receive the below error:

"We're unable to install this app. You need to be an admin to install apps. If you think you should have access, contact support or try again sometime."

What I've already checked:

Confirmed Org Admin status in admin.atlassian.com
Org Admin should automatically carry Site Admin permissions per Atlassian's docs, so this shouldn't be a role issue
Tried logging out/back in and an incognito window — same error
Payment method is on file

My working theory is this might be related to Free plan not having full user roles/permission schemes, which could be interfering with how the Marketplace install flow checks admin status. Has anyone else on a Free plan run into this, or know a workaround short of upgrading to Standard? Happy to provide more details/screenshots if helpful.

Accepted answers

All comments

John Funk

Hi Stuart - Welcome to the Atlassian Community!

No, the free status should not prevent you from having the permissions to install Apps. I am going to flag this for someone from Atlassian to come help since you are on a Free subscription.

Stuart Maeder

Thank you!

Stuart Maeder

A quick update for any Atlassian folks looking into this--one of my coworkers (who theoretically has the same exact permissions as me) was able to download the app. Helpful to have the app but Im still curious what the issue was here?

Anna Odrynska_jakia0

Hi @Stuart Maeder

Anna from Mria Labs here. Don't hesitate to let me know if any support from our side is needed to resolve the installation issue.

If you further need any assistance with configuration and use of Mria CRM - feel free to contact our team: support@mriacorp.com

Cheers,
Anna from Mria CRM team

Stuart Maeder

Hi @Anna Odrynska -- Good news is the app has begun installing.

Bad news is it seems to have stalled out on the Install screen. I checked the browser console and saw a repeating 404 error which appeared to be the issue. Can you advise on next steps?

Anastasiia Dimnych

Hi @Stuart Maeder,

Thank you for reaching out. Licensing discrepancies can be tricky, and we want to make sure your user roles are accurate.

To resolve this, our Customer Advocate team needs to look at your backend license data. Please create a support ticket here so they can investigate this securely.

When you submit the ticket, it helps to include:

Your URL, SEN, EN or invoice number if you have it.
Describe your request and add a link to this Forum post

This will allow us to assist more effectively.

Best,

Anastasiia

Anna Odrynska_jakia0

Hi @Stuart Maeder

Sorry to have missed this message. Glad that the support team has resolved this already. Hope you'll enjoy your trial

Anna

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