Live Doc content lost after saving (shows "Saved" but body is empty)

Milan Berta

Hi everyone,

Since approximately two weeks ago, I've been experiencing an issue with Confluence Cloud where newly created Live Docs lose their content despite showing a "Saved" status.

Steps to reproduce:

1. Create a new Live Doc

2. Paste content into the page

3. Leave/navigate away from the page within a few seconds

Expected behavior: Content is saved (as indicated by the "Saved" notification at the top of the page).

Actual behavior: When returning to the Live Doc, the body is completely empty and the version history shows nothing.

Workarounds found so far:

• Workaround 1: After pasting content, navigate to another page, then return to the Live Doc and paste the content again. After that, it seems to persist correctly.

• Workaround 2: After pasting content, keep the tab open for a few minutes before navigating away. The content then saves properly to the server.

This suggests there may be a race condition or delayed sync issue introduced in a recent update.

Has anyone else experienced this? I'd appreciate confirmation from others so we can determine how widespread this is. Any additional workarounds or insights are welcome.

Thanks!

Dan Breyen

Hi @Milan Berta welcome to the community.  I looked on Atlassian's Jira Site and found CONFCLOUD-84547 which sounds like your issue. From that work item, a fix was rolled out.  I am going to loop in Atlassian Support, as to the status of the change or to see if it is not resolved in your instance.  If you don't hear back from them shortly, I would recommend your Administrator to open a work item with them.