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I have been attempting to report a bug, but the form keeps saying our URL is not valid.

Carl Shaulis_7dxfjp

I have been attempting to submit a performance bug for weeks. Every time I attempt am asked for our company Jira Cloud URL. I place the URL into your web form and consistently get invalid URL error. I have tried many formats including the one recommended one.

Please look into the submit defect capability on you support pages.

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My issue it that I use JQL to pull up a list of work items. My goal is to set the Atlassian Team value by manually updating the value in the returned table.

I typically can update about 3 work items when the Team Search result stops working. I wait several minutes then I can continue editing. Very frustrating and inefficient.

My assumption is this is an API performance issue.

Can someone help?

Accepted answers

Jeroen Poismans

Hi Carl,

What is your role on that particular Cloud instance? To be able to select your Cloud URL you need to be an Organization, Site admin, Product admin.

Do you have these permissions? If not you should contact your administrators and have them fix it or open a support case.

All comments

Jeroen Poismans

Hi Carl,

What is your role on that particular Cloud instance? To be able to select your Cloud URL you need to be an Organization, Site admin, Product admin.

Do you have these permissions? If not you should contact your administrators and have them fix it or open a support case.

Carl Shaulis_7dxfjp

My role is to lead our Software Engineering Intelligence Platform, which has dependencies on Jira Hygiene. I need to update Jira data attributes all the time.

Independent of my role, as a user of Jira I should be able to submit a perceived bug.

It does not feel right for me to have to ask my Site Admin to report a defect.

Jeroen Poismans

Hi Carl,

You might think that this is not correct, but it actually is. You don't own your company's Atlassian tenant, so speaking on behalf of that company in contact with Atlassian, raising support request on the plan the company pays for ... should be limited to Power users that the company sees fit to represent them in this.

In other words one of the admins:

Screenshot 2026-07-09 072525.png

Regards!

Jeroen Poismans

One way to approach this and how this works usually is that you raise a bug report, incident, request ... with your internal IT, on your internal support portal if present and the internal IT (where the admins might reside), escalate your report to Atlassian.

Regards!

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