Unable to change Assignee or Reporter in the project

Question

Hello,

We are experiencing an issue in our project.

Starting July 6, we are no longer able to change the Assignee or Reporter when creating or editing Issues, Stories, or Epics. The user picker only allows selecting the current user.

This functionality worked correctly before July 6, and no intentional changes were made to the project configuration.

Our Jira administrator has already reviewed the project configuration and verified that:

* the project permissions and Permission Scheme are configured correctly;

* the board and project access settings have not changed;

* all required permissions remain unchanged;

* the issue affects all project participants, not just a single user.

Could you please help us understand:

* What could be causing this behavior?

* What additional checks or diagnostic steps would you recommend to identify and resolve the issue?

Thank you in advance for your assistance.

Nikola Perisic · Accepted Answer

Hello @Karina Tikhonova

There was a 3 hour long active incident for this issue. Currently, it has been fixed: https://status.atlassian.com/

It will take time to be applied on every single instance.

Jason Krewson · Accepted Answer

There was a outage related outage, you can see more details at Jira Status.

Looks like it was resolved but I would recommend giving it some time to fully roll out.

Shalini Pradhan · Accepted Answer

Hello @Karina Tikhonova ,

Good day! Welcome to Atlassian Community :)

We had an active incident where automation rules were failing, which is currently in fixed state.

Details: https://status.atlassian.com/