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nobody on my team can log time

Ana P

Hello ,

After creating the new space nobody can log time when trying to log time from an issue a blank screen appears where the number to log should , i recently added a Timesheet app but in the description doesnt said that it blocks loggging time from the issues directly

Please help,

Thank Screenshot 2026-07-06 140858.png

Accepted answers

Jason Krewson

Hello @Anna Patrizia Molero ,

I think we need more information to help here.

What application did you install for time tracking?

Different applications will likely have different ways to track time so I would recommend looking at their support documentation or reaching out to the marketplace app developers for assistance in setting it up.

We use Tempo Timesheets where I work and as part of that set up I had to go to settings > work items > time tracking > and switch the time tracking provider from Jira provided time tracking to Tempo Timesheets as an example.

So it's likely you need to finish your the set up of this applications first, whatever steps that might be, and it might block out of the box Jira time tracking in favor of it's own way.

Gabriela - LeanZero

Hi @Anna Patrizia Molero, welcome to the Community. Jason's on the right track. Installing Timesheets for Jira registered it as your site's time tracking provider, so Jira replaced the native log-work field with the app's own widget, and that's what's rendering blank on the issue.

To unblock the whole team now, revert it: Settings (cog) > Work items > Time Tracking > Edit global settings, set the Time tracking provider dropdown back to JIRA provided time tracking, then Activate. It's a global setting, so that one admin change restores native logging for everyone.

If you'd rather keep the app's timesheet flow instead, that blank panel is the vendor's, so their support is where to sort it. Configure time tracking

All comments

Jason Krewson

Hello @Anna Patrizia Molero ,

I think we need more information to help here.

What application did you install for time tracking?

So it's likely you need to finish your the set up of this applications first, whatever steps that might be, and it might block out of the box Jira time tracking in favor of it's own way.

Ana P

Timesheets for Jira (Time Tracking & Approvals) | Atlassian Marketplace

Gabriela - LeanZero

If you'd rather keep the app's timesheet flow instead, that blank panel is the vendor's, so their support is where to sort it. Configure time tracking

Jason Krewson

Perfect, I would recommend going through at least Initial Setup & Quick Tour though there are other pages in the left pane that would likely be helpful also.

After you know it's all set up correctly, you can check out Logging Time as this explains all the ways users can log time with this app.

Looks like the devs have 2 short YouTube videos, probably not super helpful but mentioning them anyway, Codecove .

Hope this helps!

Ana P

Thank u very much !

I will deactivated them as time tracking providers at the moment and wait for their answer too

Ana P

Thanks !

Rahul_RVS

Hi @Anna Patrizia Molero

If you would be interested in an alternate time tracking app, I can suggest our add-on

Worklogs Time Tracking in Jira & Timesheets

With this add-on, you can easily -

Prepare your reports based on Project/Sprint/Issue Type/Assignees/Authors and various other filters
Create user wise time reports in real time by grouping & categorizing data with aggregation
Group your data to build more meaningful reports
Enter Time Spent for multiple issues from Time sheet screen. With Calendar view and Board view
CSV Export
Dashboard gadget
Add and use custom attributes to worklogs (like organization, billable status, work type, cost center, etc.) and create reports based on those attributes.

Disclaimer : I am part of the dev team

Worklogs & Timesheets.png

Anton from JetHeads_io

Hey @Anna Patrizia Molero! 👋

That blank spot is the giveaway: installing a Timesheet app registered it as your site's time tracking provider, so Jira swapped the native Log work field for that app's own widget — and if the widget isn't loading in your new space, you get the empty screen instead of the field. Gabriela's accepted answer nails the quick fix: Settings (cog) → Work Items → Time Tracking → Edit Global Settings, switch the provider back to "JIRA provided time tracking", and Activate. That restores native logging for everyone.

One thing worth knowing though — you installed a timesheet app in the first place, so you probably want more than the native Log work form gives you. If that's the case, it's worth picking an app that takes over time tracking cleanly instead of leaving you with a blank field. That's the gap JetTime (a third-party Jira app) fits — you set it as the time tracking provider and it replaces the native Log work dialog with its own, so logging keeps working from the issue, not breaks.

Log work straight from the issue, the Work log tab, or a timer — with time spent, description, date, user, and account
Custom fields and metrics on each work log (cost, mileage, activity type — whatever you track)
Reports and worksheets you can filter, group, and export
Runs on Atlassian — your data stays inside Atlassian Cloud, we don't have access

Setting it as your provider is one screen — I wrote it up here: Setting JetTime as Time Tracking Provider in Jira.

👉 JetTime on the Atlassian Marketplace

— Anton, JetTime founder

Mary from Planyway

@Anna Patrizia Molero

Hi,

A blank screen when trying to log time from an issue usually means the issue time-tracking panel or an app-provided module is failing to load, rather than Jira intentionally blocking time logging.

I’d suggest checking the following:

Confirm that Jira time tracking is enabled globally and that users have the Work on issues permission in the project.
Test the same action in an incognito window or another browser to rule out cache or extension issues.
Temporarily disable the Timesheets app and check whether Jira’s native log time screen works again.
If the problem disappears after disabling the app, contact the app vendor support with screenshots, browser console errors, and the affected project key.
Also check whether the issue happens only in the new space/project or across all Jira projects.

The app you mentioned says it supports logging work from Jira issue context panels and quick time entry, so it should not normally prevent native issue-level time logging.

As an alternative, you may also want to try Planyway for Jira for time tracking. It lets teams log time, review worklogs, and connect time tracking with planning, workload, and resource visibility in one place, which can be useful if you need a more visual way to manage team capacity and actual time spent.

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