Apart from viewers, Can't mention other users on Jira Cloud work items

Question

Since today i have the situation that nobody in our organisation coudnt mention other users on a ticket via a comment. Only the watchers can be selected.  The global permissions are fine. We are using Jira on this way since 7 years already.

Now i see that we also cant assign tickets anymore to other users apart from the watchers

Thnx for help.

Martin Spernjak · Accepted Answer

I would say this is an incident on Atlassian's side. There is still nothing reported on the status page, but I expect they will post an update shortly.

I'm also seeing some other cloud-related failures affecting users, so I believe these issues may be correlated.

Arkadiusz Wroblewski · Accepted Answer

Hello @Celil Tan

You can track it here https://status.atlassian.com/

Shalini Pradhan · Accepted Answer

Hello @Celil Tan ,

Good day! Welcome to Atlassian Community :)

We had an active incident related to this, which is currently in fixed state.

Details: https://status.atlassian.com/