Urgent: Confluence Free site marked Offline after inactivity email – how can I reactivate?

Question

Hello,

I am the administrator of the Confluence Cloud site agent07.atlassian.net.

Yesterday I received an email stating that my Confluence subscription was being deactivated due to inactivity and that the associated data would be permanently deleted soon.

I immediately logged into Atlassian Administration. The Confluence product now shows an Offline status, but I cannot find any Reactivate, Resume, or Restart option in Products or Billing.

I would like to continue using this site and prevent permanent data deletion. Is there any way to reactivate the site or have it restored before the deletion occurs?

Any guidance from Atlassian staff would be greatly appreciated.

Thank you.

Kris Klima _K15t_ · Answer

Hi @Shikhar Bind

This article will explain what happened, how to avoid smth similar in future, and how to solve it - https://community.atlassian.com/forums/Jira-articles/Atlassian-Jira-JSM-Confluence-Free-Tier-Inactivity-amp-Data/ba-p/3251237

Gabriela - LeanZero · Answer

@Shikhar Bind your data isn't gone yet. A deactivated Free site is retained for 15 days from the deactivation date (60 for paid), so there's a window to act. The reason there's no Reactivate button is that Free has no billing subscription to "resume", so it doesn't surface the way it does on paid plans.

Two routes that work inside the window:

1. At admin.atlassian.com, start a new Confluence subscription/trial and pick your EXISTING site (agent07.atlassian.net) rather than a new one - that brings it back with your content intact.
2. If that option doesn't appear either, raise a ticket at support.atlassian.com with the site URL and the deactivation email - Atlassian's own guidance is "if you run into any issues when reactivating, contact us", and they can restore it within the retention window.

It has to be done by a Billing (or Org/Site) admin, which as the site admin you should be. Given the 15-day clock I'd do it today.

https://support.atlassian.com/subscriptions-and-billing/docs/reactivate-a-subscription/