i am unable to reset my password. message returned is "an internal error occurred"

Question

Carlos Garcia Navarro · Answer

Hi @Julian Gutuza ,

Welcome to the Community! Please try the password reset in a private/incognito browser window, or with another browser. You can also clear your browser's cookies and cache for the site,

Jason Krewson · Answer

Hey Julian,

Are you resetting your personal Atlassian account password or you work Atlassian account password?

* If work, you might be using SSO. 
* If personal and you are receiving this error, open an incognito browser window, and then try to reset again. 
* Here is a reference that will help also: Troubleshoot login issues with your Atlassian account

I am betting this is a company account that is managed through SSO and you won't be able to reset it the traditional Atlassian account ways, you have to reset it with the provider you are using, for example Microsoft.