Here at our company, the email address is set to change and a subdomain will be added. This means that all our staff will need to have their email addresses updated. How can I go about doing this?
Hello @Jens Prokoph
Please study this KB Article.
https://support.atlassian.com/atlassian-cloud/kb/planning-for-bulk-email-address-changes-on-managed-accounts/
For internal staff, emails must be updated at the organization level (admin.atlassian.com) by an Org Admin.
First, make sure your new subdomain is verified and claimed in your Atlassian organization.
To preserve user history and avoid duplicate accounts, you should update the existing accounts instead of sending new invites.
If you use an Identity Provider (SSO/SCIM), make the change there so it syncs automatically; otherwise, update them directly under Directory > Managed accounts.
And PS: For such a change, you need somebody who knows what they are doing. You want to avoid account duplicates at all costs.
Best,
Arek 🤠
So you can’t just change individual accounts
@Jens Prokoph
individual accounts can be changed but only under the right conditions.
Managed accounts are controlled by the organization or identity provider; if managed in the org, the Organization admin can update them, but if synced from an IdP, updates must be made in the IdP.
https://support.atlassian.com/user-management/docs/make-changes-to-a-managed-user-account/
and if they are not managed users
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