Unable to Receive Emails from Atlassian

Question

Hello Atlassian Support,

I am currently unable to receive any emails from Atlassian. This includes all types of emails, such as notifications and identity verification emails (e.g., "Verify your identity").

Could you please check if there is any issue with my account or email delivery? I would appreciate your assistance in resolving this problem.

Thank you for your help.

Marc -Devoteam- · Answer

Hi @mobile-team_onemount_com

You will have to create an Atlassian Support request for this. (you need to be an admin on your instance to create a ticket, otherwise ask one of your admins to raise it)

This is a public community forum for users of Atlassian product to help each other, but we can't access instances.

Gor Greyan · Answer

Hi @mobile-team_onemount_com

Welcome to the Atlassian Community!

I'd recommend raising a support ticket with Atlassian here:

https://support.atlassian.com/contact/

Before opening the ticket, it's also worth checking your spam/junk folder and confirming that emails from @atlassianaren't being blocked by your mail provider or your organization's mail policies.