Description:
Product: Jira Service Management – Assets (formerly Insight)
Current Behavior:
When viewing an asset object (e.g., XYZ-1234), there is no built-in action to create a linked Jira work item directly from the asset. Users must either:
- Use a custom URL attribute (e.g., CreateIssueDetails!init.jspa?pid=...&issuetype=...) as a workaround, which does not automatically link the new issue back to the asset.
- Navigate to a Jira project, manually create an issue, and then manually populate the Assets custom field to establish the link.
Both approaches are error-prone and add unnecessary friction, especially for teams managing large hardware or infrastructure inventories.
Desired Behavior:
- A "+" or "Create Work Item" button in the asset object detail view (next to or within the "Linked Issues" / "References" section).
- Clicking it opens the Jira issue creation dialog with:
- The asset reference pre-populated (e.g., the Assets custom field automatically filled with the current object key like XYZ-1234).
- Optionally, a configurable default project and issue type per object schema or object type.
- Upon issue creation, the bidirectional link between the asset and the Jira issue is established automatically.
Use Case:
As an IT asset manager at a media company, I manage hundreds of hardware assets (servers, network equipment). When a device needs maintenance or replacement, I want to create a work order (Jira issue) directly from the asset view with one click — without switching contexts, copying asset IDs, or relying on URL hacks. This would significantly speed up our incident and maintenance workflows.
Workaround in Use:
We currently use a custom attribute (Create_WorkItem) containing a pre-configured URL to the Jira issue creation form. However, this does not auto-link the asset, requires manual configuration per schema, and is not discoverable for new team members.
Impact:
- Reduces manual steps from 5+ to 1 click
- Eliminates risk of orphaned issues (no asset link)
- Improves adoption of Assets for operational workflows
- Aligns with the existing UX pattern in Jira (e.g., creating linked issues from within an issue)
Affected Area:
Jira Service Management Cloud (Premium/Enterprise) — Assets (Insight) module
Environment:
Jira Service Management Cloud
