Jira issue – Missing toggle icons between list and detail views

n_noin

Several users have reported that the toggle icons previously available in Jira to switch between the list view and the detailed view within tickets have disappeared.

According to the users, the issue appeared overnight. The icons were available the previous day, but are no longer visible. As a result, users are forced to use the current view, which they find less efficient and disruptive to their workflow.

Maya Lindholm

Hi n_noin,

 

If this appeared overnight for several users, I would treat it as either a Jira Cloud UI rollout/change or a view-specific setting issue first, rather than a project configuration change.

 

A few things I would check:

 

1. Confirm whether it happens in only one project or across multiple Jira projects.

2. Compare the same issue/search view in another browser or an incognito window.

3. Ask one affected user to clear Jira site data/cache and reload.

4. Check whether the users are in the same Atlassian release track or product role/group.

5. Look at Atlassian Cloud release notes or open a support ticket if the behavior is blocking a team workflow.

 

If the icons disappeared for everyone at the same time and no admin changed screens, issue layouts, or project settings, it is very likely tied to a Cloud UI change or gradual rollout. In that case I would include screenshots, the exact Jira URL/view where it changed, and affected user examples when raising it with Atlassian support.