Inquiry About Email Notification Limit

Opensource

Hello,

I recently received a notice stating that email notifications have been disabled until July 1, 2026, due to reaching the maximum number of notifications allowed under the 1-day plan.

However, as far as I am aware, I did not send as many as 100 notifications within a single day. I would like to ask a few questions regarding this:

1. Could you please confirm how many notifications I actually sent within the 1-day period?
2. Is the "1 day" based on U.S. time or Korean time (KST)?
3. If the 100-notification limit is exceeded, would new users still be able to receive emails when signing up via the following portal?
   https://fosslight.atlassian.net/servicedesk/customer/portal/69
4. In this situation, are email notifications disabled only, or will notifications still be delivered via Microsoft Teams?

I would appreciate your clarification on these points.

Thank you for your assistance.

Best regards

Marc -Devoteam-

Hi @LGE_OSPO 

This community is a public forum, not Atlassian Support.

Notification limit is 24 hours baed on the time the limit was hit.

What can cause hitting the limit:

1. Look at internal JSM Agent Notifications, as by default Jira sends an email to agents for nearly every field update.
   
   Batch Notifications: Navigate to System Settings > Default User Preferences and turn on Email HTML/Text Batching. This will group updates on the same ticket into a single summary email.
   Strip the Notification Scheme: Go to Project Settings > Notifications. Remove agents from minor events like Work Item Updated or Generic Event. Only keep notifications active for critical events.
2. Look at Customer Notifications, as customer communication eats into your 100-email limit very quickly.
   
   Limit these by going to Project Settings > Customer Notifications:
   
   Disable Unnecessary Triggers: Turn off notifications for events like Public Comment Edited or Assignee Changed
   Consolidate Rules: Ensure you there are no automation rules sending parallel alerts to the same external users.
3. Check Automation Rules, as a single wrongly configured automation rule can trigger your max. daily limit in minutes.
   
   Review "Send Email" Actions: If you have automation rules with a "Send Email" action (e.g., emailing a other people based on  a ticket with high priority), these count directly toward your 100 daily limit.
   Check the Audit Log: Look through your global automation logs. Ensure no rule is stuck in a loop or firing bulk emails on a schedule (like a daily reminder rule for 20 open tasks).