How do I re-establish access to our existing Confluence content?

Question

I need assistance re-establishing access to our existing Confluence instance!

As of 29 June we have lost access to our Confluence Content (globalmaritimewerx.atlassian.net).

I have an Invoice ([invoice number removed]) dated this morning (June 29th) saying that we paid our monthly Confluence Standard subscription. I just noted that it only shows 5 users instead of the usual 6 users.

I can't log into my existing account without support from an Admin - and guess what, I'm the Admin on this account!

Please have a member of the technical team, reach out to us as soon as possible.

We turned in a ticket earlier today with sales. They said they would raise this to the techn ical support team, but we have not received any correspondence from the Technical Team.

Email: [email address removed for privacy]

Entitlement number: [EN number removed]

Phone: [email address removed for privacy]

Edit: Sensitive information was removed from the post to avoid sharing personal information publicly and to align with the Atlassian Community Rules of Engagement.

Tomislav Tobijas · Answer

Hi @Mark Mendenhall ,

As Barbara mentioned, this is a public forum, so I've removed your sensitive details such as invoice and EN numbers.

Also, this appears to be addressed in the same/similar question https://community.atlassian.com/forums/Confluence-questions/Confluence-URL-is-not-found-How-do-I-contact-technical-support/qaq-p/3254858, so I'm guessing this one can be 'closed'.

Cheers,
Tobi

Barbara Szczesniak · Answer

@Mark Mendenhall I will refer you to the response on your similar post: https://community.atlassian.com/forums/Confluence-questions/Confluence-URL-is-not-found-How-do-I-contact-technical-support/qaq-p/3254858

Also, this is a public forum that can be accessed by anyone on the internet. You should not include sensitive information in your posts.

Christos Markoulatos -Relational- · Answer

Hi @Mark Mendenhall Welcome

For such cases u have to open a ticket at support: Atlassian Support

Choose sales support since u have an invoice. The support team will route it to the appropriate team.

Hope u figure this out!