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SNOW - JIRA Integration

sharvani mehrish_s3659o

We require to integrate the SNOW with JIRA ticketing process - - have created the API - token - but somehow not able to invite SNOW to JIRA to integrate

Accepted answers

Nikola Perisic

Hello @sharvani mehrish

Here is how I did the integration of SNow and Jira:

From Jira side I created a webhook for create/update/delete events
I've created the integration user and generated their API
I've also created automation rules for handling the attachments from Jira -> SNow

Everything else was handled by our ServiceNow developer. They have wrote all scripts.

All comments

Nikola Perisic

Hello @sharvani mehrish

Here is how I did the integration of SNow and Jira:

From Jira side I created a webhook for create/update/delete events
I've created the integration user and generated their API
I've also created automation rules for handling the attachments from Jira -> SNow

Everything else was handled by our ServiceNow developer. They have wrote all scripts.

Tinker Fadoua

Welcome to the Atlassian Community @sharvani mehrish !

Can you please elaborate little more so we will be able to assist you?

What steps did you follow so far?

sharvani mehrish_s3659o

Thanks for your feedback @Nikola Perisic

sharvani mehrish_s3659o

Hi @Tinker Fadoua

Via JIRA we have created the SNOW integration API token. It auto generated an email & I tied to add SNOW as a user or invite the user but not able to do so

Tinker Fadoua

@sharvani mehrish will you give a try to a Marketplace plugin? or Do you only want to use internally developed solution?

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