Claude Connector throws error

Question

The connection from my Claude desktop app was lost. When trying to reconnect I always get the following error screen. Already logged out of Jira and Claude, cleared Cache and tried again. Always the same error. Does anyone have a solution to this? THX

Iryna Komarnitska_SaaSJet_ · Answer

Hi @christian_vonahlen ,

I had that problem too. I just cleared all the cookies from all sites with domains ending in atlassian and claude. I restarted my browser, tried connecting again, and it worked.

Trudy P Claspill · Answer

Hello @christian_vonahlen

Welcome to the Atlassian community.

Are you using the built in Claude connector or a custom MCP configuration?

Have you tried:

* Sign out of all Atlassian apps and Claude sessions in your browser
* Open a private browser window and sign in to Jira
* In the Claude app trigger the Jira connection again.