Unable to Create Jira Site

Question

Dear Atlassian Support,

I’m unable to create a Jira Cloud site. When I enter the site name digitnav, I receive the following error:

“We ran into a problem. Please try again. If this keeps happening, contact support.”

Anonymous ID: 8d8562c3-b938-206f-45ae-4784f5a4a3c9

I’ve tried multiple browsers and incognito mode, but the issue persists.

Could you please investigate whether this is an account issue or a system issue, and advise how I can complete the site creation?

I’ve attached a screenshot for reference.

Thank you.

Marc -Devoteam- · Answer

Hi @nord Yang

Try another browser, or try it agin later.

This could be a temp glitch.

Tansu Akdeniz · Answer

Hi @nord Yang

* Please try in different browser and incognito mode.
* Disable browser extensions.
* Change the network, try vpn connection temporarily.

If problem persists, please contact Atlassian support team with Trace ID via https://support.atlassian.com/contact/#/  If it is inaccessible for you, please try submitting a ticket through this page instead: Atlassian Contact – Purchasing & Licensing