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Migration from Cloud to Cloud

arielei

Hello Community,

i have a question regarding a migration in need to do.

we have Confluence cloud from company A and we need to migrate it to company B.

my question is:

since the users are the same users but they have different domain in company A and company B, how can i adjust them so when they will log in with company B domain, they will get the spaces they are in company A.

Thanks,

Ariel

Accepted answers

Arkadiusz Wroblewski

Hello @arielei

I read through this post briefly.

Please take some time to study it carefully. It should give you some insights into what can go wrong. And it can a lot.

Planning for bulk email address changes on managed accounts | Atlassian Cloud | Atlassian Support

Best,

Arek🤠

All comments

Trudy P Claspill

Hello @arielei

Do you mean that in the source site users access data with a login like user1@source.com and in the destination site the same person accesses data with a login like userA@destination.com?

If so, currently there is no automated method available to customers to merge separate Atlassian Cloud accounts into a single account.

In the source site you would need to invite the accounts from destination, give that account the same permissions as the source account, and change page ownerships from the source accounts to the destination accounts. Or you can do the same work on the destination site after transferring the source data including the users.

The history associated with the source users can't be changed to the destination accounts.

arielei

Hello @Trudy P Claspill

No, this is not what i mean, let me explain:

I have a user with ID: ABC

the email of it is bob@domain1.com

Now, i'm migrating his pages to domain2 and his email will change to bob@domain2.com

So i want to change the email for the ID: ABC

Ariel

Trudy P Claspill

Thank you for that additional information @arielei

I am unclear if you are trying

to move Confluence Cloud content from one cloud site to another,
to move Confluence Cloud content from one cloud Organization to another, or
not moving the content at all and just trying to update the email addresses of the users.